Privacy Policy

Effective Date: September 1, 2026

Trizel Travel & Tours, operating under the business name Trizel Tours, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit a booking request, communicate with us, make a reservation, or use our tour and travel-related services. This Privacy Policy is intended to comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission of the Philippines.

• Legal Business Name: Trizel Travel & Tours
• Business Name No: 8318141
• Business Address: Barangay Poblacion I, Sinamay, Coron, Palawan, Philippines
• Website: https://www.trizeltourscoron.com/
• Email: trizeltourscoron@gmail.com
• Telephone / WhatsApp: +63 (0) 970 054 0588
• For purposes of applicable Philippine data privacy laws, Trizel Travel & Tours acts as the Personal Information Controller (PIC) in relation to personal information that we collect and process in connection with our website, bookings, customers, and travel services.

The personal information we collect depends on how you interact with Trizel Tours and on the services you request.

2.1 Information collected through the initial booking form

When you submit a booking request through our website, the booking form currently requests only:

• Full name
• Email address
• Telephone or WhatsApp number
• Number of passengers
• Hotel/Accommodation

We collect this information so that we can receive, process, and respond to your booking request and communicate with you regarding the requested service.

2.2 Additional information after confirmation

After a booking has been confirmed, we may request additional information where reasonably necessary to organize and provide the booked service. Depending on the specific tour or service, this may include:

• Age
• Nationality
• Passport information, where necessary
• Other information reasonably required to safely and properly provide the booked service.

Additional information is not routinely collected through the initial booking form.

2.3 Passport information

Trizel Tours does not routinely request passport information through the initial online booking form. Where passport information becomes necessary after a booking has been confirmed, for example because it is required by a transportation provider, tour operator, activity provider, applicable regulation, or another legitimate operational purpose, we may request it separately. When we request passport information, we will limit the information collected to what is reasonably necessary for the stated purpose.

We may process your personal information for the following purposes:

• Receiving and responding to booking requests and inquiries
• Processing and confirming reservations
• Communicating with you regarding your booking
• Organizing and providing tours, excursions, activities, transportation, transfers, guides, and other travel-related services
• Providing information necessary to arrange your booked services
• Communicating important information regarding schedules, meeting points, changes, cancellations, or other matters relating to your booking
• Processing and reconciling payments
• Maintaining appropriate business, accounting, and transaction records
• Providing customer service and support
• Complying with applicable legal, tax, accounting, regulatory, or other lawful requirements
• Protecting our business, customers, employees, service providers, and legal rights

We do not currently use personal information collected through our booking process for promotional newsletters or direct marketing.

The processing of personal information is guided by the principles of transparency, legitimate purpose, and proportionality under Philippine data privacy law.

Trizel Travel & Tours may offer customers one or more electronic or online payment methods through third-party payment service providers. When you choose an online payment method, certain information necessary to process, verify, secure, or reconcile the transaction may be processed by the relevant payment service provider. Trizel Travel & Tours does not intentionally collect or store complete credit or debit card numbers, CVV/CVC codes, or other full payment-card credentials on our own systems.

Payment information is processed through the applicable payment service provider and may be subject to that provider's own privacy policy, terms, security measures, and legal obligations. Depending on the payment method selected, the relevant payment provider may process information such as:

• Name
• Email address
• Telephone number
• Transaction information
• Payment information
• Device or technical information
• Other information necessary to complete, verify, or secure the payment.

We recommend that customers review the applicable privacy information provided by the payment service provider when making a payment.

We may disclose or provide access to personal information where reasonably necessary to provide the services you have requested or for another lawful purpose. Depending on your booking, relevant information may be shared with:

• Hotels and accommodation providers
• Boat operators
• Drivers and transportation providers
• Tour guides
• Activity providers
• Local tourism and travel service providers
• Payment service providers
• Website hosting, technology, or other service providers supporting our business operations
• Professional advisers or service providers where reasonably necessary
• Government authorities or other persons where disclosure is required or permitted by applicable law

We seek to limit information shared with third parties to information that is reasonably necessary for them to perform the relevant service or purpose. For example, a transportation provider may receive the passenger name, number of passengers, hotel location, contact details, or other information necessary to arrange a transfer.

Trizel Tours retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and completing bookings
• Providing customer support
• Managing payments and financial records
• Maintaining business and accounting records
• Meeting legal, tax, accounting, and regulatory requirements
• Resolving disputes
• Protecting our legal rights and legitimate interests
• Meeting applicable record-keeping requirements

Additional information collected after a booking has been confirmed, such as age, nationality, or hotel information, will be retained only for as long as reasonably necessary for the relevant service, operational requirements, legal obligations, or legitimate record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and retention requirements. We do not retain personal information indefinitely merely for possible future use.

If you wish to request access, correction, deletion, objection, or other action regarding your personal information, or if you have a question or concern about our privacy practices, please contact us using the information below.

• Email: trizeltourscoron@gmail.com
• Telephone / WhatsApp: +63 (0) 970 054 0588

Please use the subject line: “Privacy Request”

We will review and respond to your request in accordance with applicable laws and reasonable verification procedures.

Trizel Tours may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes in our data processing practices
• The introduction of new technology or third-party services
• Changes in applicable laws or regulatory requirements
• Other operational changes

Any updated version will be published on this page and will include a revised Effective Date. We encourage customers to review this Privacy Policy periodically.

For questions, concerns, privacy requests, or complaints regarding the processing of your personal information, please contact:

• TRIZEL TRAVEL & TOURS
• Operating as TRIZEL TOURS
• Address: Barangay Poblacion I, Sinamay, Coron, Palawan, Philippines
• Email: trizeltourscoron@gmail.com
• Telephone / WhatsApp: +63 (0) 970 054 0588
• Website: https://www.trizeltourscoron.com/

We value your privacy and are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy laws.